Biofeedback Foundation of Europe is fully committed to conducting all
activities in strict conformance with the ethical principles of professional
associations, organizations and societies. The Biofeedback Foundation
of Europe will comply with all legal and ethical responsibilities to
be non-discriminatory in promotional activities, program content and
in the treatment of program participants. The monitoring and assessment
of compliance with these standards will be the responsibility of the
Education Manager in consultation with the Accreditation Manager and
members of the appropriate continuing education committees for specific
professions and organizations.
While the Biofeedback Foundation of Europe goes to great lengths to
assure fair treatment for all participants and attempts to anticipate
problems, there will be occasional issues which come to the attention
of the convention staff which require intervention and/or action on
the part of the convention staff or an officer of the Biofeedback Foundation
of Europe This procedural description serves as a guideline for handling
When a participant, either orally or in written format, files a grievance
and expects action on the complaint, the following actions will be taken.
the grievance concerns a speaker, the content presented by the speaker,
or the style of presentation, the individual filing the grievance
will be asked to put his/her comments in written format. The committee
member will then pass on the comments to the presenter or instructor,
assuring the confidentiality of the grieved individual.
If the grievance concerns a workshop offering, its content, level
of presentation, or the facilities in which the workshop was offered,
the committee member will mediate and will be the final arbitrator.
If the participant requests action, the Education Manager will:
attempt to move the participant to another workshop, course or
provide a credit for a subsequent workshop, course or webinar
provide a partial or full refund of the workshop, course or webinar
Actions 2(2) and 2(3) will require a written note, documenting the
grievance, for record keeping purposes. The note need not be signed
by the grieved individual.
If the grievance concerns the Biofeedback Foundation of Europe CE
program, in a specific regard, the Education Manager will attempt
Please contact Carol Meyers at 20405 Laggan Road, Dalkeith, Ontario
Email: email@example.com. Telephone:
to submit a complaint, or if you have additional questions.