GRIEVANCE PROCEDURE

The Biofeedback Foundation of Europe is fully committed to conducting all activities in strict conformance with the ethical principles of professional associations, organizations and societies. The Biofeedback Foundation of Europe will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Manager in consultation with the Accreditation Manager and members of the appropriate continuing education committees for specific professions and organizations.

While the Biofeedback Foundation of Europe goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the convention staff which require intervention and/or action on the part of the convention staff or an officer of the Biofeedback Foundation of Europe This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

• If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The committee member will then pass on the comments to the presenter or instructor, assuring the confidentiality of the grieved individual.
• If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the committee member will mediate and will be the final arbitrator. If the participant requests action, the Education Manager will:
  • attempt to move the participant to another workshop, course or webinar or
  • provide a credit for a subsequent workshop, course or webinar
  • provide a partial or full refund of the workshop, course or webinar fee.

Actions 2(2) and 2(3) will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

• If the grievance concerns the Biofeedback Foundation of Europe CE program, in a specific regard, the Education Manager will attempt to arbitrate.

Please contact Carol Meyers at 20405 Laggan Road, Dalkeith, Ontario K0B 1E0.
Email: education@bfe.org. Telephone: (580) 632-1018
to submit a complaint, or if you have additional questions.